Shipping, returns & warranty

Shipping and delivery

Equipment orders include free standard shipping. We ship within 7 calendar days after purchase, and delivery is within 14 calendar days after purchase. Both periods run from the purchase date, not from one another.

If we cannot meet the promised schedule, we will contact you about the delay and your options, obtain any required agreement to a delay, or cancel and refund the affected order as required. Contact orders@majorhomesecurity.com if an order has not arrived as expected.

60-day equipment returns

You may request a return of equipment purchased from Major Home Security within 60 calendar days of its original shipping date. Opened equipment is eligible if it is undamaged. We do not charge a restocking fee.

For an ordinary return, you pay the return shipping cost. This does not change shipping coverage for a covered warranty issue or a cancellation right that requires us to provide a prepaid return method.

1. Contact us before shipping equipment back. Email orders@majorhomesecurity.com or call (800) 564-8273 within the return window to obtain authorization and instructions. Include your order number, the email used for the order and the items you want to return.
2. Pack the equipment securely. Include the supplied components and accessories. Use the original packaging if available, and follow our instructions for safely removing personal settings or account information.
3. Send the authorized return. We will review the returned items and confirm the refund. Eligible refunds go to the original payment method and include the returned equipment’s purchase price and applicable refundable taxes. Your payment provider’s posting time may vary.

Damaged, incorrect or defective equipment

If equipment arrives damaged, an order is incorrect or a product develops a problem, contact support@majorhomesecurity.com or call (800) 564-8273. Tell us what happened and provide reasonably available order information so we can identify the appropriate remedy.

Our six-month limited hardware warranty covers defects in materials and workmanship in new hardware bought directly from Major Home Security, under normal residential use, beginning on delivery. For a covered defect, the remedy is repair, replacement or a refund as described in the warranty. Covered authorized return shipping is included; purchasing monitoring is not a condition of this warranty.

Read the complete hardware warranty, exclusions and service procedure. Any applicable manufacturer’s warranty and rights provided by law are separate and are not shortened by this return policy.

Equipment returns and monitoring cancellation

Equipment returns and monitoring cancellation have different rules. Monitoring can be canceled at any time without a termination fee, with a refund of unused prepaid monitoring under the service cancellation terms. Contact billing@majorhomesecurity.com or call us to arrange service cancellation.

The agreement also provides a separate initial 30-day cancellation right for qualifying new equipment-and-monitoring and monitoring-only orders. Its refund and prepaid-return protections remain available. See the initial-order cancellation terms.

This policy does not limit a statutory cancellation right, a covered warranty remedy or stronger protections in your accepted agreement. If you are returning an entire monitored system, tell us so we can confirm when monitoring ends. Do not assume an alarm remains monitored after service has ended.