From order to activation
How Your Major System Gets Ready
Choose your equipment, name the locations, install to the device requirements and call Major to activate.
A clear path for a new monitored system
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Choose equipment and service
Start with a package, use the system builder, or choose individual devices. Check compatibility and service availability before ordering. Major contacts purchasers within 3 business days.
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Name devices before shipment
Major emails the post-purchase setup form. For monitoring customers, each sensor is enrolled, named and labeled before shipping. Follow the account-information instructions sent for your order and call Major if you need help with private setup details.
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Prepare the equipment and installation
New system kits include mounting tape, a panel stand, the standard wall mount and a quickstart guide. Check the packing list and use the device-specific instructions to plan placement, power and any required qualified installation. Start with the new-system checklist →
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Install and check the plan
Match each labeled sensor to its intended location. Check communication and placement before final mounting. Cameras require plug-in power, Wi-Fi and broadband internet. Find the guide for your equipment →
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Call Major to activate
After installation, call (800) 564-8273 during Monday–Friday, 9 a.m.–4 p.m. Eastern. Your Alarm.com account is created during the call. We coordinate testing and complete full activation within 24 hours of the activation call. Wait for confirmation that your alarm and any video service are active. Prepare for activation →
Support that matches your order
Preprogramming, setup assistance and ongoing technical support are included with Major Home Security monitoring. Equipment-only buyers can use the free written guides; personalized programming and technical support are not included. Emergency support and central-station support are available 24/7 for Major monitoring customers.
If physical installation is a problem, call Major to discuss phone guidance, help arranging a local subcontractor, or a return under the published policy. On-site installation is not included in the equipment price.
Monitoring and indoor video
Standard monitoring is $35 monthly or $360 prepaid annually. Both options include professional alarm monitoring, Alarm.com access and Pro Video for up to four compatible cameras with motion/event-triggered clips. Each additional compatible camera is $2/month under either payment option. Equipment is sold separately, and service requires eligibility, account setup, testing and activation. Continuous 24/7 recording is not included in the standard plan.
Before you order
Can I use existing equipment?
Ask Major to check the exact panel, devices and software before ordering or cancelling an existing service. Compatibility depends on the actual configuration.
Is professional installation included?
No on-site installer is included. Some device instructions require qualified installation; call Major before proceeding if you need help confirming or arranging that work.
When will equipment arrive?
Shipping is free. Orders ship within 7 calendar days of purchase and arrive within 14 calendar days of purchase. Complete requested setup information promptly and contact Major if it is not ready. Read the shipping policy.
Can I return opened equipment?
You may request a return of undamaged opened equipment within 60 days of its original shipping date, without a restocking fee. Customers pay ordinary return shipping. Obtain authorization before returning items. Read the return policy.
Your next step
Written guides are available to everyone. Preprogramming, setup assistance and ongoing technical support are included with Major Home Security monitoring. Equipment-only purchases include free written guides, without personalized programming or technical support.